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Decision Academic provides a complete range of support services including technical support, implementation, training, and consulting.
Implementation
Decision Academic offers a complete range of implementation and development services to ensure you obtain the maximum benefit from your Decision Academic system. Our implementation services help you through every step from project planning, to architecture design, to successful deployment. Our in-house team of IT professionals take full responsibility to ensure your project's success.
Training
To help you get the very most from your investment, we provide comprehensive training for technical staff, administrative and end-users. By using both classroom and online Web conferencing delivery, we can also provide scheduling flexibility and added personalized training regardless of geographic location.
Support
We have expert functional support teams that focus on specific applications and technical areas. Product support ensures that you retain your investment and continue to leverage it.
Our help desk is staffed with Decision Academic experts who log, track, and resolve reported problems. We offer product support via email or telephone.
We are continually working to improve the capabilities and performance of our products. In doing so, upgrades and enhancements to our software products are issued to our customers in timely maintenance releases.
We take our customers' feedback seriously, and use their product enhancement suggestions to guide future maintenance releases.
Consulting
From analysis of current best practices, to strategic planning and strategies for a successful rollout, our team of highly skilled professionals are available to make your project a success. |
